By indicating her willingness to work but asking for help finding a way to do so, she left her deadbeat customer with no choice but to put her needs ahead of everything else. And she got paid.
NEVER SPLIT THE DIFFERENCESelf-Help / Business
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1,086 quotes from books that matter
The tool we developed is something I call the calibrated, or open-ended, question.
NEVER SPLIT THE DIFFERENCESelf-Help / Business
Happiness is that feeling you get right before you need more happiness.
THE ART OF SPENDING MONEYSelf-Help / Business
The more I kept this second guy talking and he’d come around. We’d find a way to get him out of that bank—with or without Chris Watts.
NEVER SPLIT THE DIFFERENCESelf-Help / Business
The beauty of going right after negativity is that it brings us to a safe zone of empathy.
NEVER SPLIT THE DIFFERENCESelf-Help / Business
In negotiation, each new psychological insight or additional piece of information revealed heralds a step forward and allows one to discard one hypothesis in favor of another. You should engage the process with a mindset of discovery.
NEVER SPLIT THE DIFFERENCESelf-Help / Business
You get there by asking for “No.” It’s the word that gives the speaker feelings of safety and control.
NEVER SPLIT THE DIFFERENCESelf-Help / Business
Good sleep, in terms of not only quantity but quality, is critical to our cognitive function, our memory, and even our emotional equilibrium.
OUTLIVENon-Fiction
The genius of this system is that it incorporates the psychological tactics we’ve discussed—reciprocity, extreme anchors, loss aversion, and so on—without you needing to think about them.
NEVER SPLIT THE DIFFERENCESelf-Help / Business
Scientists who play by someone else’s rules don’t have much chance of making discoveries.
OUTLIVENon-Fiction
The key to mitigating these losses of identity is to redefine yourself such that you get to keep important aspects of your identity even if your particular role changes.
ATOMIC HABITSSelf-Help / Business
The larger point is that someone’s breathing style gives us insight into their broader stability strategy, the set of patterns that they have evolved over the years to help them get by in the physical world.
OUTLIVENon-Fiction
The link between the body, the mind, and the breath is not new to anyone who has done more than a few Pilates or yoga classes or practiced meditation.
OUTLIVENon-Fiction
The NIH diet was much higher in quality. Instead of ultraprocessed ingredients like corn oil and cornstarch (another 30 percent of the Wisconsin diet), the NIH monkey chow contained ground whole wheat and corn, and thus more phytochemicals and other possibly beneficial micronutrients like those typically found in fresh food.
OUTLIVENon-Fiction
Learning what to quickly say no to can be more important than what to buy.
THE ART OF SPENDING MONEYSelf-Help / Business
The clear point here is that people operating with incomplete information appear crazy to those who have different information. Your job when faced with someone like this in a negotiation is to discover what they do not know and supply that information.
NEVER SPLIT THE DIFFERENCESelf-Help / Business
Spending money often requires optimism; saving often requires pessimism.
THE ART OF SPENDING MONEYSelf-Help / Business
Habits are a double-edged sword. They can work for you or against you, which is why understanding the details is essential.
ATOMIC HABITSSelf-Help / Business
We humans have a unique capacity for turning calories from fructose into fat.
OUTLIVENon-Fiction
The limits of tyrants are prescribed by the endurance of those whom they oppress.
FIGHT OLIGARCHYNon-Fiction
Kahneman and Tversky discovered more than 150 of them. There’s the Framing Effect, which demonstrates that people respond differently to the same choice depending on how it is framed.
NEVER SPLIT THE DIFFERENCESelf-Help / Business
The amount of attention a problem gets is the inverse of its importance.
THE ART OF SPENDING MONEYSelf-Help / Business
The culture we live in determines which behaviors are attractive to us.
ATOMIC HABITSSelf-Help / Business
Civilization advances by extending the number of operations which we can perform without thinking about them.
ATOMIC HABITSSelf-Help / Business
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